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How to create a Ticket in the Messenger

Written by van der Jagt, Gert

Product Area
General FAQ / General Support

To open a ticket from the Messenger, open the Messenger icon in the bottom right.

Arrow showing where the icon is to open a ticket

Go to Messages and Select "Send us a Message"

Arrow showing there the button "send us a message" is.

Type in your full request, making sure you mention the Product and the question you are having.

Screenshot of the starting interface of the messanger in the portal

A ticket will be created and you’ll get email updates as it progresses.

After you submit, you can find your tickets in the Messenger’s Tickets space (it only shows once you have at least one ticket).

The other option is to open a ticket via e-mail. Send a request to: [email protected]

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